The International Complaints and Grievances Department is responsible for investigating and resolving grievances brought forth by members, ensuring equitable treatment and justice within THE ETHIOPIAN WORLD FEDERATION, INCORPORATED. The ICG Department shall work in alignment with the organization's mission to protect the rights and welfare of all members.

This policy applies to all members, officers and affiliates of THE ETHIOPIAN WORLD FEDERATION, INCORPORATED, both in the continental United Policy and Procedures: International Complaints and Grievance Department. September 2024 The Ethiopian World Federation, Inc. [Est. August 25th 1937] 4 | 10 States and abroad. Complaints may be related to interpersonal disputes, violations of THE ETHIOPIAN WORLD FEDERATION, INCORPORATED Constitution and by-laws, discrimination, or any other concern affecting the membership. The ICG Department would be designated to address complaints and grievances that arise outside the jurisdiction of a local, are international in nature, and pertain to an international officer.

Any member or local of THE ETHIOPIAN WORLD FEDERATION, INCORPORATED may file a formal complaint in writing to the ICG Department by filling in the Complaints and Grievances standard form from their Local Chaplain. Complaints and grievances can be submitted via email, postal mail, or in-person submission to the Local Chaplain. The complaint must detail the issue, the parties involved, and any supporting

Upon receipt of a complaint, the Secretary of the ICG Department shall acknowledge it in writing within 24 hours. If the complaint is outside the Department’s jurisdiction, the complainant shall be informed, and the issue shall be redirected to the appropriate body. The ICG Department shall hear all complaints and grievances submitted to it. The ICG Department shall be designated to address those complaints and grievances arising outside of the jurisdiction of a local, are international in nature, and or pertaining to an international officer. The ICG Department shall make a determined effort to settle all differences.